Something off? Tell a person.

1. Open the crumb, or the person's profile.
2. Tap the ⋯ menu at the top right.
3. Choose Report crumb or Report user and say why.

Block is in the same menu. A blocked person cannot see your crumbs, and you will not see theirs or hear from them. They are not told.

Every public photo is screened automatically before anyone else sees it. Reports go to a person and are usually handled within a day. To follow up, or to report something you cannot reach in the app, email hello@postycrumbs.com with a link to the crumb or the username.

1. Open your Profile, then tap Settings.
2. Under Account, tap Delete account.
3. Type your username to confirm, then tap Delete.

Your account, crumbs, trails, saves, messages and media are removed right away. It cannot be undone. Routine server backups can hold a copy for up to 30 days before they expire on their own.

Cannot open the app any more? Email hello@postycrumbs.com from the address on the account. We confirm it is you and delete it within 30 days.

Only want the app to forget where you have been? Settings → Background awareness → Forget everything wipes every remembered place and day card, and keeps your account.

• iPhone: Settings → Privacy & Security → Location Services → Crumbs. Allow While Using the App and leave Precise Location on. Without precise, the map cannot tell which crumbs are actually near you.
• Android: Settings → Apps → Crumbs → Permissions → Location. Allow While using the app and turn on Use precise location.
• Indoors and between tall buildings your phone's position can drift by 20 to 50 metres. Stepping outside usually fixes it.

Nearby nudges and Remember my day are off until you turn them on in Settings → Background awareness. They need location set to Always, and the phone will ask you for that when you switch them on. They reach iPhone first. Android follows.

• Forgot your password? Tap Forgot password? on the sign-in screen. We email you a code from hello@postycrumbs.com. Enter it, choose a new password, done.
• No code arrived? Check Spam or Promotions. A code only works for a short while. If it says wrong or expired, tap Resend code and use the newest one.
• Not sure which email you used? Write to us with your username. We will tell you which address the account is on, and nothing else.

Still stuck? Email hello@postycrumbs.com from the address you signed up with.

Everything the app collects, why, and what you can do about it is in the privacy policy. It is written to match exactly what we declare to Apple and Google.

• Your position is never broadcast. Location is used to show what is near you and to place what you drop.
• Every crumb has an audience you choose: public, one person, or a Circle you name.
• Remember my day stays on your phone. Nothing about your route is stored on our servers.
• Want a copy of your data, or a correction? Email hello@postycrumbs.com from the account's address. We answer within 30 days.

Send it to hello@postycrumbs.com. Three lines is plenty:

1. What you did, and on which screen.
2. What happened, and what you expected instead.
3. Your phone and its OS version. A screenshot or a screen recording is gold.

Ideas welcome too. Tell us what you reached for and could not find. If we build it, you hear first.

Missed the tour? Settings → Help → Show tips again replays it.

Some profiles on the map were built from a creator's public work and are marked Unclaimed · Built from public work. If one of them is you, email hello@postycrumbs.com from an address that links to that work, or from the account named on it.

We hand it over, with everything on it, or we take it down the same day. Your call, no argument.

Posty Crumbs is for people 18 and older. You confirm this when you create an account. If you believe a person on the map is under 18, report the profile and email us. We remove it.

Faces in public photos are masked on your phone before upload, so you can post your kid without posting your kid. Public photos are screened before they appear. Anything that targets a real person, sexual content, or content that puts a place at risk comes down when reported.